Service Your Way
Part of our mission at Mercedes-Benz of Traverse City is to meet the transportation
needs and dreams of our community. To meet your needs, we have
implemented Service Your Way, so as a valued customer, you can design how you service your vehicle. Â
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Your
service experience has never been easier. Schedule service online, text your
advisor for updates and approvals, pay your bill online and schedule
pickup. You can complete your service via our touch-less services or one
of our Mercedes-Benz team members can assist, it's up to you.
STEP 1: SCHEDULE APPOINTMENT
You can schedule your next service appointment with our online scheduler.
STEP 2: TEXT YOUR ADVISOR
To
ensure that we can connect in a matter that works for you and your
schedule, our Service Advisors can text updates and answer
questions on your vehicle. This is in addition to email and phone calls.
If you would like to opt-in for text updates, please let your service advisor know upon check-in.
 
STEP 3: APPROVE WORK
At
Mercedes-Benz of Traverse City, we believe working on your schedule and offer the opportunity to
approve work by text, call or email. You also have the option to wait in
one of our stores and can approve work in person. It is based on your
preference and schedule.
 
STEP 4: PAY BILL ONLINE
To accelerate your service checkout, Mercedes-Benz of Traverse City accepts online and in-lane bill pay for all service work.
-
Mercedes-Benz of Traverse City
3258 N. US 31 South
Traverse City, MI 49684
- Sales: 231-598-6103
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